In this article
A number of examples for commonly used scenarios are provided to simplify the scenario creation process. Copy the example that provides the result closest to what you are looking for, into the Scenario field. Note that the examples can be edited as required to give exactly the scenario you want. The examples are:
Note: The examples listed below are for Web programs. For Mobile SDK programs, see the examples presented when a new scenario is created.
On load - presents the invitation to every visitor to the website, on every page they access. If the invitation is accepted the survey is displayed. The visitor can respond to the survey for every page in the website that they visit.
No invite - for this scenario no invitation is presented, the survey is opened immediately for every visitor to the website, on every page they access, as soon as the page is loaded. The visitor can provide a new response to the survey for every page in the website that they visit.
Send data - sends custom data from the website to the survey using a query string. This can be used to personalize the survey, for example with the visitor’s name if this is known from a log-in.
Nth visitor - presents the invitation to every Nth visitor. The initial value is every 10th visitor, though this can easily be edited.
Respondent status -only presents the invitation to respondents of a specified status, for example first-time visitors to the website.
Visited page count - presents the invitation when the visitor has viewed a specified number of pages in the website.
Delay - presents the invitation after a preset time delay. This may be useful for example if you want to give the visitor time to view and absorb the information on the web page before you ask him/her their opinion regarding the page.
Resources switching - can be used to change the resources used in the invitation and survey. For example you may wish to change the language used depending on the visitor’s browser language setting.
URL based condition - presents the invitation only when the visitor opens a specific page in the website. This is achieved by checking the URL of the page.
Intent to leave - the survey is presented without an invitation when the system senses the visitor is about to leave the website. The trigger is that the mouse cursor moves into the browser’s toolbar.
Expiration - prevents the invitation and/or survey from being presented after a specified date and time, or if the visitor has previously declined the invitation and thereby indicated they do not wish to respond to the survey.
Complex example - this is a combination of several of the previous examples. This is currently set to present the invitation on a specific page, for every 10th visitor, after a 20-second delay, and only if they have already visited three or more pages in the website. In addition, the template presented is selected based on the user agent language.
Events - overrides the default behavior and opens the survey in a new browser window.
Further examples may be added to the list as development and usage progresses.
Note: If you want to pass data from the web page into the feedback survey, delay the loading of the survey invitation button until after the page load is complete.